Is it safe to buy online from this site?
Yes, your payments are processed via a secured SSL service, to ensure online security when buying on our site, we do not hold your financial details and will only issue refunds via the payment portal used, e.g. Paypal or Stripe. We are a small but established registered company with Companies House in the UK. Your customer service experience is a priority to us and we will do our utmost to make sure you receive a smooth and satisfactory service.
What information do we collect and how will we use it?
When making a purchase or signing up to BVB email updates, we may collect certain personal information from you, for example, your name, postal address, email address, telephone number, age and gender. We may use this information to process orders, contact you regarding your order, to respond to your customer service inquiries or to provide you with information about our products and events. We will at all times comply with the requirements of Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
How do I unsubscribe from BVB email updates?
Emails such as payment confirmation, refunds and despatch notifications will be sent during the ordering and delivery process to ensure you are kept up to date with your transaction. We would also like to send you BVB update emails which you can unsubscribe from at any time. You can remove your email address by clicking the unsubscribe link at the bottom of each email update. If you have any problems opting-out from the BVB email updates please email us at - email@example.com
What Cards and currency do you accept on your site?
We accept all major credit/debit cards and payments made via Paypal.
Can I get next day delivery service?
Yes, if you order by 1pm we can arrange next day delivery – please see all delivery options here
I have seen something that I want to buy but it is not available.
Please get in contact via email at - firstname.lastname@example.org and we will endeavour to help you.
COVID-19 (coronavirus) information
Is it safe to shop from your site?